Terms and Conditions -
The Cruise People Ltd Logo

 

Masthead

Terms and Conditions

CRUISECO TERMS AND CONDITIONS
Your contract is with Cruiseco Ltd
Your financial protection: We provide full financial protection for our package holidays. 1. For flight-based holidays this is through our Air Travel Organisers License Number (10701). When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists the flight, accommodation, car hire and/or other services that are financially protected, where you can get information on what this means for you and who to contact if things go wrong. We will provide you with the services listed on the ATOL certificate (or a suitable alternative). In some cases, where we aren’t able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL Holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
When you buy a package holiday that doesn’t include a flight, protection is provided by way of a bond by ABTA. We are a Member of ABTA, membership number (P6490/Y0170) We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of this contract. The scheme is arranged by ABTA and administered independently. It is a simple and inexpensive method of arbitration on documents alone with restricted liability on you for costs.  The upper limit on claims is £5,000 per person and £25,000 per booking form. The scheme doesn’t apply to claims which are solely in respect of physical injury or illness or their consequences.   It can however deal with claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

CAA ATOL We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you|). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder under which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claim which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or credit card issuer where applicable). You also agree that any such claims may be reassigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

RESERVATIONS AND PAYMENTS
On confirmation of your booking, a written confirmation will be sent to you or your Cruiseco travel agent and a deposit will be due.  For non Cruiseco charter and exclusive holidays then the deposit amount required by the cruise line must be paid. Plus any additional monies for committed airline seats is taken or, in the case of a late booking within the balance due date, the full cost of the Travel Arrangements, before confirming the booking with the Supplier/ Principal ATOL holder.

TRAVEL DOCUMENTATION
Travel documents will be sent to you approximately 14 days prior to departure from the UK (providing full payment has been received). If you are departing the UK earlier, please ask your Cruiseco travel agent to request your travel documents in good time.

TRAVEL INSURANCE
We recommend that you obtain Travel insurance before paying a deposit. Failure to obtain travel insurance will not waive any cancellation fees in the event that you need to cancel your trip.

BOOKING CHANGES AND CANCELLATIONS
In the unfortunate event that you should have to cancel your holiday, we must be notified in writing. The day that we receive this notice in writing, will be considered the date that your cancellation has been made. Certain cancellation fees apply to your holiday if cancelled after a deposit or final payment has been made.

BOOKING CHANGES
A fee of £25 per person will be charged for any revision or alteration made to a reservation after the booking is confirmed unless the change increases the value of the booking. On certain cruises there may be an additional fee as charged by the cruise line.

CANCELLATIONS AND CANCELLATION FEES
Notice of cancellation must be made in writing to Cruiseco or your Cruiseco travel agent. The scale of charges that will apply when notice of cancellation is given prior to sailing will depend on the product that has been booked and the cruise lines cancellation policy.

CRUISECO CHARTER BOOKINGS
Please note that different payment schedules and requirements (for deposits, partial and final payments), and different cancellation policies apply to any Cruiseco charter booking. Please refer to your confirmation invoice or the Cruiseco charter brochure for more information relevant to your particular booking.
 
OTHER CONDITIONS
It is your responsibility to ensure you have read all of the Booking Conditions and to provide valid travel documents. Be sure to ask your Travel Agent for advice concerning passport and visa requirements.

BOOKING ARRANGEMENTS
Your booking arrangements are to be made by your Travel Agent and the person effecting the booking, shall be deemed to have accepted the booking conditions.

YOUR FINANCIAL PROTECTION
Your contract is with Cruiseco Ltd.
Cruiseco provide full financial protection for our holidays. These cruises are promoted by:
Cruiseco Ltd.
ABTA P6490/YO170# ATOL 10701#
British Registered business #7970381
First floor, Leo House,
14-16 St Nicholas Church Street,
Warwick CV34 4JD, Warwickshire